Frequently Asked Questions

Where do you offer services?

We provide mobile wellness services across the island of Ibiza—at your home, villa, hotel, retreat venue or yacht. Some remote locations may carry a small travel fee.

Is there a travel surcharge?

A travel fee of €15–€20 may apply if your location is more than 40 minutes away or for short, one-hour sessions. This fee is waived for longer sessions (75+ minutes) or for group bookings.

Do you offer services on boats or yachts?

Yes. We’re happy to provide sessions on boats or yachts. A €20 supplement applies for services on anchored vessels.

Can you come to my hotel?

Yes, but prior approval from your hotel’s reception is required before the session can take place.

What are your working hours?

We’re available for bookings 7 days a week. Our team answers messages on WhatsApp between 9:00am and 8:30pm.

Are there extra charges for late-night bookings?

Yes:

• Sessions between 9:00pm and 12:00am have a +30% surcharge
• Sessions after midnight have a +100% surcharge

How far in advance should I book?

We recommend booking as early as possible. We require at least 90 minutes’ notice before the session so our team can prepare and arrive on time.

How early does your team arrive?

Our practitioners aim to arrive 10–15 minutes before the scheduled session to set up and ensure a punctual start.

What happens if I’m late?

Sessions begin at the scheduled time. If you’re late:

• The session may be shortened
• After 30 minutes: 50% fee applies
• After 60 minutes: Full fee applies and the session may be cancelled

What’s your cancellation policy?

• Free cancellation up to 24 hours in advance
• Cancellations within 10 hours: 50% charge
• Cancellations within 5 hours or no-shows: 100% charge

Can I request a male or female therapist?

Yes, you’re welcome to request a specific gender when booking. However, unless specified, we’ll match you with the most suitable professional available based on your needs and the service requested.

Some of our most experienced and trusted therapists are male, and we always prioritise quality, presence and professionalism to ensure the best possible experience for you.

Do I need to prepay?

For large groups, custom retreats or new clients, we may ask for a 50% deposit to confirm your booking.

Can I purchase a gift card?

Yes! You can purchase a Sanar House gift card for any amount or specific service. It’s the perfect way to offer a meaningful experience to a loved one. Contact us via WhatsApp to arrange yours.

What payment methods do you accept?

We accept:

– Cash (in Euros)
– Wise
– PayPal
– Bank Transfer
– Revolut

A 50% deposit may be required to secure your booking, especially for group sessions or new clients.

Are prices inclusive of VAT?

No, prices are excluding 21% VAT. If you require an invoice, please let us know in advance.

Do I need to share any health information?

Yes. Please let us know in advance about any injuries, allergies and skin reactions to products or medical conditions that may affect your session. This helps us tailor the experience safely and effectively for you.

We’d love to connect

Whether you’re looking to book a treatment, plan a retreat or have a special request, our team is here to support you every step of the way.

Connect with us today and let the healing begin.

hello@sanarhouse.com
+34 656 70 76 58